Spa Policies;

As an FYI:  Karma Day Spa & Salon is comprised of Independent Contractors.  Every Practitioner is a
Self-Employed service provider who leases a station within the establishment and are NOT employees.  

 

RETURN POLICY:

Returns for Services:  Karma Day Spa & Salon does not issue refunds on salon or spa services. 
Should you have any questions or concerns or are not satisfied with the work performed, please contact your service provider directly within 7 days so they may address these concerns in a timely fashion. 
They will make every effort to remedy the situation.

 

APPOINTMENTS & SCHEDULING: 
Please arrive on time for all services.  Reservations can be made by phone at 503.359.4555. 
All of our services require a valid credit card, gift certificate number or deposit at the time of booking to

reserve your requested appointment time.

CANCELLATIONS AND MISSED APPOINTMENTS:

We understand that sometimes there are unavoidable circumstances that may conflict with your scheduled appointment time and therefore cause you to cancel.  As a courtesy, we ask that any cancellations and rescheduling be given 48 hours notice of your already scheduled appointment.

Any cancellation made after the 48 hour required cancellation period will be subject to a 50% charge of your service fee. Missed appointments with no courtesy call are subject to a charge in the full amount of the service.

Not allowing for proper notification of changes or cancellation of your reservation time does not allow us sufficient time to replace the appointment. 

 

APPOINTMENT DEPOSITS: (for Extended Services and/or New Clients)

A deposit of 50% is required to reserve appointments.  .  No date is reserved until a deposit is received via Square Invoice or Venmo.  This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation of your reserved appointment time, a 48-hour notice is required to receive a full deposit refund.  There shall be NO refund of deposit if appropriate notice is not given.

 

CHILDREN & QUIET ENJOYMENT:

We all need a break! And this space is designed to deliver just that.  Please keep voices and cellphones at a minimum.  Due to all the chemicals and tools in a salon environment, we ask that unless children are receiving services, you kindly leave them at home.  Thank You!

 

GIFT CERTIFICATES: 
Are valid for a specified dollar amount and good for six (6) months from the date of purchase. 
They are not redeemable for cash.  Karma Day Spa & Salon is not responsible for lost or stolen gift certificates.  Prices are subject to change without notice.

 

GRATUITIES: 
We’re often asked about gratuities.  Quality service is customarily acknowledged by a gratuity
(customarily 10-20%) that may be added at the time of checkout. 
Note that gratuities are not added to services, spa packages or parties.
 
 

 

Gift Cards Available

Karma Day Spa & Salon / 1918 Main Street, #200 / Forest Grove, OR 97116 / 503.359.4555